Frequently Asked Questions

Why am I paying Employers NI?

An Umbrella Company is an employer and have a legal obligation to pay employer’s national insurance contributions to HMRC.

The invoice raised by your umbrella company is for the hours you work at the rate you have agreed to work it with your agency/client. This is sent to your agency/client who pays the umbrella company for the value of the invoice. The employers national insurance and margin is usually subtracted from the amount invoiced, leaving the remainder to be paid. This is the taxable salary, subject to deduction for items such as PAYE tax, Employee’s national insurance and Student Loan if applicable.

This will be the same with all compliant umbrella Companies as that must be done to remain compliant with lawful regulations surrounding PAYE.

When will I get paid?

Simple Pay Services works with different sectors and as such run different payrolls. You will be alerted to your pay day upon signing up and if you need any reminders please send your account manager a message.

Do I have to enroll into your pension scheme?

As an employee of Simple Pay Services, you will be automatically enrolled into our Nest Pension Scheme. This is a legal requirement for all employers.

Please note that you will not start contributions until after your third month of employment. You have the option to continue contributions to the scheme via salary sacrifice or opting out via your online Nest portal.

What happens if I wish to leave employment through my umbrella company?

You will have to check if you have a notice period, which will be specified on your employment contract, and then issue out a written notice sent into us. Upon this request we will issue a P45 which you should supply to your new employer.

We do not charge a leaving fee.

Am I insured while working under an umbrella company?

Included with our services is £10,000,000 Employers Liability Insurance, £5,000,000 Public Liability Insurance and £5,000,000 Professional Indemnity Insurance.